5 STEP CONSULTING PROCESS

ECBM’s five-step consulting process

 

 

 STEP 1: IDENTIFY & ANALYZE

 

STRATEGIC ADVICE ABOUT YOUR PROFESSIONAL LIABILITY MUST SUPPORT YOUR ORGANIZATION’S KEY BUSINESS STRATEGIES. TO ACHIEVE THIS, WE EMPLOY A TRUE BUSINESS PLANNING APPROACH TO MANAGING YOUR ORGANIZATION’S INSURANCE PREMIUMS.

THIS INCLUDES A FULL ASSESSMENT OF YOUR EXISTING PROGRAMS, GOALS, AND OBJECTIVES, AS WELL AS BROADER ISSUES AFFECTING YOUR ORGANIZATION.

  • GOALS

  • OBJECTIVES

 WE EXPLORE

  • SHORT TERM AND LONG TERM BUSINESS GOALS
  • CORPORATE FINANCIAL OBJECTIVES
  • RISKS AND HAZARDS
  • YOUR COMPETITIVE MARKET
  • REGULATORY CONCERNS AND EMERGING RISKS

 

THE RESULT

  • BOTTOM LINE FOCUS
  • COST SAVINGS ARE IDENTIFIED- NOT QUANTIFIED
  • ENHANCED MONITORING OF PLAN PERFORMANCE

 

 

STEP 2: PROGRAM DESIGN

 

IN THIS PHASE, THE KNOWLEDGE GAINED IN THE INITIAL ASSESSMENT PROCESS IS CRAFTED INTO A PROGRAM THAT SUPPORTS YOUR OBJECTIVES. ECBM HAS A HISTORY OF PROVIDING OUR CLIENTS WITH CREATIVE RISK SOLUTIONS- PURE AND SIMPLE.

APPLYING THIS EXPERTISE, WE DEVELOP A PROGRAM THAT WILL PROTECT YOUR ASSETS, REDUCE YOUR EXPOSURES, AND DELIVER COST SAVINGS. WE CONCENTRATE ON THE NEEDS AND REQUIREMENTS OF OUR CLIENTS.

BECAUSE OUR SERVICE STRUCTURE IS STREAMLINED, WE ARE ABLE TO DELIVER SERVICES IN AN EFFICIENT AND COST EFFECTIVE MANNER. YOU WILL ONLY PAY FOR THE SERVICES YOU REQUIRE. WE UNDERSTAND THAT FOR OUR ADVICE TO BE SOUND, IT MUST BE FOCUSED ON CONTROLLING YOUR ORGANIZATION’S TOTAL COSTS

THE RESULT

  • STRATEGIES THAT SUPPORT YOUR CORPORATE VISION
  • BENCHMARKS THAT ATTRACT OUR ACCOUNTABILITY
  • A FOCUSED SERVICE STRATEGY
  • COST SAVINGS

 

 

STEP 3: MARKET

 

AFTER DEVELOPING YOUR TAILOR-MADE POLICY, WE THEN EXECUTE A LASER-FOCUSED MARKETING CAMPAIGN TO OUR CARRIERS. USING OUR EXPERIENCE AS FORMER LEGAL COUNSEL TO INSURANCE PROVIDERS, WE CREATE A COMPELLING CASE BASED ON OUR CLIENTS’ COVERAGE NEEDS TO ENSURE WE ARRIVE AT IDEAL POLICY AGREEMENT WITH THE UNDERWRITERS.

FINDING THE PERFECT INSURANCE POLICY SHOULDN’T BE LIKENED TO FISHING- CASTING A LINE AND HOPING FOR A BITE DOESN’T ENSURE THE BEST POSSIBLE OUTCOME. OUR METHOD OF CREATING A UNIQUE SALES PITCH FOR EACH CLIENT HAS CONSISTENTLY ATTRACTED THE BEST CARRIERS, AND BECAUSE OF THIS ECBM CONSISTENTLY ATTRACTS NEW BUSINESS.

 WE MARKET

  • YOUR FIRM’S UNIQUE COVERAGE NEEDS
  • YOUR LIST OF UNCOMPROMISING DELIVERABLES FROM THE CARRIER

THE RESULT

  • EXPANSIVE POLICY COVERAGE
  • COST SAVINGS
  • ELIMINATION OF WASTEFUL OR INAPPROPRIATE COVERAGE
  • INSIGHT ON POTENTIAL FUTURE COVERAGE NEEDS

 

 

 
 STEP 4: WE ARE ACCOUNTABLE

 

IN TODAY’S EVER-CHANGING BUSINESS ENVIRONMENT, THE PROMISE OF QUALITY SERVICE IS EVERYWHERE. AT ECBM, WE GO BEYOND PROMISES BY USING A FORMAL PROCESS TO ENSURE OUR CLIENTS ARE RECEIVING THE BEST POSSIBLE SERVICE IN THE INDUSTRY.

 

TO ENSURE THAT THE DAY-TO-DAY SERVICING OF YOUR PROGRAM FOCUSES ON THE ESTABLISHED OBJECTIVES AND ACHIEVES MEASURABLE RESULTS, WE HAVE DEVELOPED A DEFINED PRACTICE MODEL STANDARD FOR OUR CLIENTS.

 

OUR DEFINED PRACTICE MODEL IS BUILT AROUND OUR CLIENT SERVICE CALENDAR (CRC) THAT ENSURES CRITICAL DEADLINES ARE ACKNOWLEDGED AND MET. IT ENCOMPASSES ALL ASPECTS OF YOUR PROGRAM’S ADMINISTRATION- INCLUDING PLANNING, RISK CONTROL, CLAIMS MANAGEMENT, AND CLIENT COMMUNICATIONS. IT IS THE CRC THAT ALLOWS US TO MAINTAIN ACCOUNTABILITY AND DRIVE RESULTS.

 

IN ADDITION TO OUR PRACTICE MODEL STANDARD, ECBM MAINTAINS AN INTERNAL, INDEPENDENT QUALITY MANAGEMENT TEAM. THIS TEAM IS RESPONSIBLE FOR MONITORING QUALITY ASSURANCE- TAKING QUALITY BEYOND PROMISE TO DOCUMENTED RECOGNIZED PERFORMANCE.

 WE IMPLEMENT

  • A TEAM DESIGNATED TO YOUR FIRM’S UNIQUE POLICY COVERAGE
  • OUR CLIENT SERVICE CALENDAR
  • OUR QUALITY MANAGEMENT TEAM

 

THE RESULT

  • PEACE OF MIND KNOWING YOUR POLICY ISN’T JUST ANOTHER NUMBER
  • ONE-CALL CLAIM REPORTING AND INFORMATION RESOURCE
  • SEAMLESS COORDINATION AND COMMUNICATION BETWEEN ALL PARTIES

 

 
 STEP 4: VALIDATE

 

AT THIS POINT, THE CONSULTING PROCESS HAS BEEN COMPLETED AND YOUR POLICY HAS BEEN IMPLEMENTED AND ASSIGNED TO ONE OF OUR QUALITY SERVICE TEAMS. THE FINAL STEP IN THE PROCESS, VALIDATE, FEEDS DIRECTLY INTO THE INITIAL STEP OF THE PROCESS: IDENTIFY AND ANALYZE. 

USING THE BENCHMARKS DEVELOPED IN THE FIRST STEP, WE ARE ABLE TO REPORT OUR MEASURABLE RESULTS AND ANALYZE ANY DEVIATION THAT MAY OCCUR. BECAUSE YOUR POLICY ISN’T JUST ANOTHER NUMBER, WE ARE ABLE TO REVISIT YOUR GOALS AND OBJECTIVES AND MODIFY YOUR COVERAGE IF NECESSARY OR AS THE MARKET DICTATES.

 

TO ENSURE THAT THE DAY-TO-DAY SERVICING OF YOUR PROGRAM FOCUSES ON THE ESTABLISHED OBJECTIVES AND ACHIEVES MEASURABLE RESULTS, WE HAVE DEVELOPED A DEFINED PRACTICE MODEL STANDARD FOR OUR CLIENTS.

 

OUR DEFINED PRACTICE MODEL IS BUILT AROUND OUR CLIENT SERVICE CALENDAR (CRC) THAT ENSURES CRITICAL DEADLINES ARE ACKNOWLEDGED AND MET. IT ENCOMPASSES ALL ASPECTS OF YOUR PROGRAM’S ADMINISTRATION- INCLUDING PLANNING, RISK CONTROL, CLAIMS MANAGEMENT, AND CLIENT COMMUNICATIONS. IT IS THE CRC THAT ALLOWS US TO MAINTAIN ACCOUNTABILITY AND DRIVE RESULTS.

 

IN ADDITION TO OUR PRACTICE MODEL STANDARD, ECBM MAINTAINS AN INTERNAL, INDEPENDENT QUALITY MANAGEMENT TEAM. THIS TEAM IS RESPONSIBLE FOR MONITORING QUALITY ASSURANCE- TAKING QUALITY BEYOND PROMISE TO DOCUMENTED RECOGNIZED PERFORMANCE.

 WE IMPLEMENT

  • A GROUP OF MEASURABLE BENCHMARKS 
  • STATUS REPORTS ON THESE OBJECTIVES
  • MONITORING OF YOUR POLICY AND REVIEWING YOUR FIRM’S NEEDS PERIODICALLY

 

THE RESULT

  • ELIMINATION OF ADMINISTRATIVE ERRORS AND/OR ERRORS RELATING TO DEADLINES AND/OR CALENDAR ISSUES
  • A COVERAGE POLICY THAT ADAPTS TO YOUR FIRM’S NEEDS, THEREBY ELIMINATING WASTEFUL SPENDING OR OFFERING ADDITIONAL PROTECTION AS NECESSARY
  • AN INFORMATION RESOURCE FOR QUESTIONS YOUR POLICY OR INSURANCE IN GENERAL